AFTER SALES > NO REFUND/EXCHANGE :
All sales are final. So consider carefully before purchasing. We do not offer refunds or exchanges if customers simply change their mind. If you are not sure about the products, please feel free to drop us an enquiry at Facebook Page and we will be more than happy to answer all your questions.
+6016-6665612
facebook.com/AnnaHouse2u
annahousefashion
annahouse.my@gmail.com
NOTICE OF DEFECT/RETURN:
Kindly clarify those which are not counted as defect/damage as below:
• Slightly off-line or crochet
• Washed (off, fade, shrink and other issues)
• Stain below 1cm
• Defects caused by vandalism
• Button hole or pocket hole did not open
Customers must make any claims of defects with attachment clear pictures to show, including but not limited to those related to shortages, quality, or specification, within the first 3 days after the receipt of ordered items.
We cannot be responsible for shortages when shipments are directed to a third party.
It is the responsibility of the customer to inspect upon receipt that all products delivered match its order.
A written authorization from the Anna House of Fashion must be obtained by the Customer for any returned products.
All returns must be made within 7 days of receipt of goods.
PRODUCT INFORMATION:
We make the effort to display as accurately as possible the colours of products by shooting in kind with ourselves modelling. There might have some differences in colours/brightness due to studio lightings and monitor of your computer. We try our best to do every product’s measurements as accurately as possible. Please allow 2-3 cm difference from the stated measurement due to different measurer and batch production. Please take note that those colour-dye products might be not entirely same colour tones due to batch dyeing production which not counted as defect/damage.
Contact Us
If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.
